Apply for hardship

If you are having trouble making your payments, please contact us on 1300 735 025. We have a Financial Hardship Assistance Policy - Rates and Charges(PDF, 337KB)  which you can download. The policy sets out how you can manage your outstanding amount through a payment arrangement.

If you are experiencing financial difficulty you can apply for rate relief by completing the Rate Relief Hardship Application form which can be completed below.

What happens if I do not pay my rates or water on time?

If you do not pay your rates on time, a Debt Recovery Agency will send a reminder notice. This happens once debts remain outstanding for 14 days from the instalment due date and where the balance exceeds $100. If the outstanding debt is not paid within 14 days of the reminder notice, Council’s Debt Recovery Agency will proceed with the issue of a Demand Letter and where necessary, commence legal action.